REPAIR & AFTER-SALES SERVICE
Let’s find your
next step.
Help with a fault, a replacement part or setting up your equipment starts with your model and a conversation.
Email about a repairOpens a draft in your email app. Add your details, then send.
BEFORE ANYTHING IS SHIPPED
Start with the details.
- 01
Identify your equipment
Find the model and serial number on the product label. Have your retailer, order reference, purchase date and ZIP or postal code ready. If something is missing, tell us what you do have.
- 02
Describe the issue
Explain what happened and any error code already shown. Attach existing photos if helpful. Don’t run faulty equipment again to record a video or remove covers to investigate.
- 03
Confirm the service plan
Ask support to confirm the appropriate next step, available parts or repair options, applicable coverage and any charges before arranging work or transport.
Smoke, overheating, unexpected movement or another safety concern? Stop using the equipment and follow the safety guidance.
CLOSER TO YOUR HOME
A regional network.
A clear point of contact.
Potupus’s U.S. and Canadian warehouse network supports regional fulfillment and after-sales assistance. Contact our team to confirm the service route for your model and location.
United States
Warehouse locations across California, Texas, Illinois, Michigan, Ohio, New York, Pennsylvania, North Carolina, Georgia and Florida.
Canada
Warehouse network in the Edmonton (YEG), Vancouver (YVR), Calgary (YYC), Toronto (YYZ) and Montréal (YUL) regions.
Service availability depends on your location, model and the applicable terms. Warehouse locations are not walk-in service or return addresses.
REPAIRS, RETURNS & TRANSPORT
Check before
you pack.
Large equipment needs a confirmed route. Before shipping to any warehouse or booking a carrier, obtain the instructions for your case from support or your seller.
Confirm these details first
- Whether parts, an assessment or a return is appropriate.
- The authorized destination and any case or return reference.
- Packaging, pickup and handling requirements.
- Who arranges transport, who pays freight and any service charges.
- The estimated timing and how to follow up.
For retailer returns, use the return process and deadlines in your order. Contacting Potupus does not open a retailer return or extend its return window.
OWNERSHIP QUESTIONS